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Saturday, August 18 • 10:30am - 11:30am
709 - Beyond the Reference Interview: Assessing the Reading Room Experience

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Join us to explore and discuss strategies deployed by public services archivists to gauge levels of patron satisfaction in physical and virtual reading room spaces. Contributors share assessment efforts designed to create more inclusive and efficient research experiences. These include techniques for creating and delivering surveys, data collected from usability studies on several different interfaces (ArchivesSpace PUI, Aeon, and web-based digital collections), and tools for training and assessing students who are responsible for providing research services.

Mary Jo Fairchild: Taking the Pulse of the Public Services Experience in Physical and Virtual Spaces in the College of Charleston's Special Collections and South Carolina Historical Society Archives
Annie Benefiel: Usability Testing and Metadata Improvement to Meet User Needs and Expectations in the New ArchivesSpace PUI
Malgorzata Myc: The Bentley Historical Library's User Research Experience: Our Efforts to Improve, Measure, and Improve Even More
Joshua Rowley: I Always Click "Ask a Librarian": Assessing Usability at the Rubenstein Library
Leigh Rupinski: Designing a Peer-to-Peer Reference Model from the Ground Up


Annie Benefiel

Archivist for Collection Management, Grand Valley State University
Annie Benefiel is the Archivist for Collection Management at Grand Valley State University's Special Collections and University Archives. She is responsible for ensuring the usability and discoverability of the department's physical and digital collections.
avatar for Mary Jo Fairchild

Mary Jo Fairchild

Manager of Research Services, Special Collections, College of Charleston
Mary Jo Fairchild is the Manager of Research Services in the Special Collections Department at the College of Charleston's Addlestone Library. Fairchild holds master's degrees in History and Library Science and is a Certified Archivist.
avatar for Malgosia Myc

Malgosia Myc

Assistant Director for Reference and Academic Programs, Bentley Historical Library, University of Michigan
Malgosia Myc is an Assistant Director for Reference and Academic Programs at the Bentley Historical Library, University of Michigan. Under her leadership the Aeon system and new ideas for improving the function and operation of the Reference and Academic Programs were successfully... Read More →
avatar for Joshua Rowley

Joshua Rowley

Reference Archivist, Rubenstein Rare Book and Manuscript Library, Duke University
Joshua Rowley is the reference archivist for the Hartman Center for Sales, Advertising and Marketing History, part of the David M. Rubenstien Rare Book and Manuscript Library at Duke University where he's responsible for the Center's reference and instructional services.

Leigh Rupinski

Archivist for Public Services and Community Engagement, Grand Valley State University
Leigh Rupinski is the Archivist for Public Services and Community Engagement at Grand Valley State University's Special Collections and University Archives. Her responsibilities include instruction, exhibits and programming, assessment, and reference.

avatar for Su Kim Chung

Su Kim Chung

Head of Public Services, University of Nevada, Las Vegas
Su Kim Chung received a MLIS from UCLA with a specialization in archives and preservation in 1998, and a Ph.D. in Information Studies in 2015. She has been immersed in the history of Las Vegas since she began work in the UNLV Libraries’ Special Collections Division in 1999. As head... Read More →

Attendees (183)